The Click-to-Call feature, also known as click2call, enables communication directly from a web browser simply by clicking a link. It’s another dimension of your business phone line and can be placed on your website (associate with a “call me” button) or used in an email signature. Website visitors or email recipients (Guests) do not have to sign in or download any additional software as the entire click-to-call app is based on technology supported by browsers.
There is no limit to the number of Click-to-Call links for a company account. Each User account has an unlimited number of clients (Guests) that can use the link.
There are two types of links:
personal Click-to-Call link pointed to a user
a link generated by the company V2VUC admin which can be pointed to a user or call group
In the My profile menu, a regular user can only create and manage one c2c link. This is a user direct line.
When creating a Click-to-Call link you decide what options should be allowed. Customers can chat with you or even have a video conference while browsing your website.
Users simply download the app to your Android or iOS device. In the self-managed V2VUC User Portal create a link (Click-to-Call) which you then email to your client, they simply click on the link to start a video call.
Both calls and chats will be received on your smartphone UC app, on your web browser (V2VUC Portal) or the call can be answered on your Grandstream IP phone.
The answering rules will work too – if a Click-to-Call link is directed to a user the answering rules will apply like any other incoming call.