Troubleshooting VoIP Common Issues: Solutions to Fix It
VoIP has prime method of business communication for companies around the world. VoIP gives you a modern business phone and a cloud-based phone system that is flexible, scalable, and much more cost-effective than a traditional phone system. It essentially reduces costs, offers advanced features, and allows you to work from anywhere.
No one likes waiting to talk with a support agent when they’re facing technical issues. If you are an active user of VoIP phones, you might be having some issues with placing calls over VoIP. Whether it’s low-quality audio or any of the other frustrating VoIP problems.
If you’re having VoIP issues, in this blog we will look into the most common problems and discuss how to troubleshoot them. Most Common VoIP Problems and Their Solutions.
The most common VoIP Issues include:
1. Choppy Audio and Voice
2. Jitter or data packet loss
3. Dropped VoIP Calls
4. Call Connects with No Sound
5. Echoes During VoIP Calls
Troubleshooting Methods to Fix Common VoIP Issues
1. Choppy Audio and Voice:
Choppy Audio is the most common problem for every business using a cloud-based phone system. This VoIP Problem occurred due to your bandwidth capacity. This Choppy voice issue effects due to network disruption, slow service, and low call quality.
Solutions to Fix Choppy Voice:
First, you need to verify your network stability. Also, reduce the network congestion and check your router settings and make sure the Quality of service is set to prioritize VoIP service.
2. Jitter or Data Packet Loss:
When parts of your conversation are missing, or jumbled, then you are experienced a Jitter. It can be due to network disruption, poor call quality, and slow service. Jitter occurs when millions of data packets travel simultaneously over the same IP address.
Solutions to Fix Jitter
One of the most common ways to fix the issue is to improve the call quality of your business phone system with a wired or wireless setup. Another solution to fix the issue is to upgrade your internet connectivity through ISP.
Another possible reason is Wi-Fi Connection such ad faulty Ethernet codes, Outdated modems can also be a cause for Jitter. Consider another type of internet connection that may resolve an issue.
3. Dropped VoIP Calls:
A Dropped call happened when your phone disconnects from the network. Some users may experience this wired VoIP problem. Dropped Calls occur when some packets do not arrive at their final destination.
The first reason for dropped calls is not having the up-to-date firmware on your device. The fix is as updating your devices with the latest firmware.
The second issue might be calls drop because of UDP Timeout. Due to lack of error checking features, it can experience timeout error.
Solutions to Fix Dropped Calls:
To fix this Dropped calls VoIP issue, you should adjust router settings for longer UDP timeouts or switch device to use TCP.
4. Call Connects with No Sound:
If your calls start and you can’t seem to hear callers. We provide a solution for this VoIP issue. This issue usually occurs because a firewall is blocking the RTP Packets from flowing.
Solution to Fix It:
To solve this issue, check your firewalls. You may need to open ports. It may resolve the issue call connects with no sounds.
5. Echoes During VoIP Calls:
There are three major problems, when you’re experiencing echoes on your VoIP calls: the device, headset lag, or network latency.
To fix this VoIP issue, you should check device itself. Make sure device have the latest updates, everything plugged in properly and also sure the device hasn’t damaged.
The another solution is depending on the kind of headset you have used. If you can delay to your headset, you can fix the issue quickly.
Still experiencing echoes? Now you may need to improve your network stability.
Start troubleshooting your VoIP problems without any Hassle
With the V2VIP VoIP provider, you’ll inevitably experience quality issues with your VoIP from time to time. But! using VoIP over landline calls is undeniably significant, especially if you’ve got a good VoIP PROVIDER. Use these troubleshooting tips to quickly solve VoIP issues as they come up, and in case you need any help to fix VoIP issue get in touch with your VoIP service.Tags: Business phone system, small business phone services, VoIP, voip phone, voip phone services, Voip phone services for business, VoIP Phone system