VoIP PBX System: Understanding How it Works & Choosing the right VoIP Services Provider

Today some businesses still use legacy PBX (Private Branch Exchange) systems and are hesitant to move from traditional PSTN or POTS (Plain Old Telephone Service) landlines to VoIP (Voice over Internet Protocol). This is partly due to a comfort level with older PBX features and a lack of knowledge and understanding of newer technology.
But VoIP and Unified Communications (UCaaS) represent an advancement of modern business phone systems. With VoIP and a cloud-based PBX, a company’s employees can make phone calls anytime, anywhere using an internet-connected computer, IP phone, or mobile device. The big question is “What is VoIP”?

What is VoIP?

VoIP stands for Voice over Internet Protocol.VoIP technology protocols convert analog voice to digital signals that are known as IP or data packets that are routed over the Internet. VoIP allows you to make a call directly from a computer, SIP phone or smartphone. When the call is received at the destination the data packet is then converted back to an analog signal for a seamless, clear voice call.

VoIP allows users and businesses to make calls through the same Internet connection used for day-to-day business operations. Using a hosted VoIP business phone system for your communication requirements dramatically reduces costs and the number of providers and solutions you need. VoIP is much easier than traditional voice communications for expanding and/or adding new features that are essential to your business needs.

How does Hosted or Cloud-based VoIP PBX work?

Previously a company would have to make a significant investment in PBX hardware, landlines, and maintenance. This hardware would be located on-site. Upgrades and adding new features would require additional expense and technical expertise.

In contrast, with a hosted PBX solution there are minimal start-up costs, is managed by the provider and is offsite. There’s no upfront investment for hardware or installation and ongoing maintenance. Upgrades and adding new features are typically offered or provided by the service provider.

With cloud-based PBX employees can work from anywhere in the world as long as there is an Internet connection. Remote workers are still connected to the same phone system as their colleagues and will benefit from all the same features.

It’s not necessary to rely on your desktop phone to make calls from the PBX, although, you can take your phone with you and plug into an Internet connection. Mobile devices with a softphone app and laptops enable users to be productive outside of the office.

With V2VIP hosted PBX simply pay a monthly fee to enjoy all of the benefits of the service and valuable features like Auto-attendant, Greetings, Music-on-Hold and extension dialing. Additional Answering Rules features include Queues, call waiting, call routing, transfers, and more.

How to Choose the Right VoIP Business Phone System?

It’s difficult to choose the right business phone system. First, you need to be familiar with the different VoIP phones. This article will share mostly used business phone systems. It’s simple and easy solutions to help you to choose the right business phone solutions.

In VoIP, there are some common terms used but are not the same things. There are many terms related to VoIP but entirely different concepts.

1.Cloud PBX – Cloud PBX phone systems handle your communications through your internet connection rather than traditional phones. PBX (Private branch exchange) refers to the private phone system used by organizations to manage route calls.

2.Virtual VoIP phone Software – Virtual business phone software taking your calls through your browser or your provider app on your computer. This is a softphone that eliminates traditional or SIP phones.

3.IP Phones – IP phones describe both the technology (VoIP) and the hardware for it. IP Phone will refer to the software and hardware devices to take and make VoIP calls. IP phones include hard phones and softphones.

4.WebRTC – WebRTC, and VoIP allow users to communicate via the internet. WebRTC enables VoIP communicate through the browser.

Types of VoIP Phones

An IP phone comes in many different variations for the different businesses. VoIP Phones come in many different conference phone options, with built-in wireless microphones and speakers that make it easy to communicate in a conference.

VoIP Hard Phones
VoIP hard phones are traditional phones in that they sit on your desk or conference room. You can use VoIP hard phones for:
• Conference calls
• Direct calls
• Communications through Bluetooth, speakerphones, handsets
• Accessing voicemail

VoIP Soft Phones

VoIP softphones are a program or app that makes it possible to make calls from other devices besides a phone. VoIP Softphone enables businesses to use a VoIP phone solution without having to invest in the cost of new IP Phones.

V2VIP Softphone

A V2VIP softphone gives you all of the benefits of an IP Phone without the costly expense of buying new phones. When it comes to VoIP softphones, any business has the potential to save money and access a whole suite of VoIP benefits.

Choose the features based on your company’s needs. The scalability of V2VIP hosted PBX is the ability to add new features and Users as your company grows. Additional lines, phones, and even an entirely new department can effortlessly be added.